Resident Frequently Asked Questions

• Q: Why should I rent from Secure One?

  A: We are more than just “in the rental housing business”. Our actions are intended to be thoughtful, courteous and professional. Our staff has many years of experience and takes pride in managing quality rental properties. We look to deliver clean homes, well maintained and to be responsive when needed. Every home and every residential situation will be somewhat unique, but our job remains the same to deliver a quality service to residents and property owners alike. The systems used and vendors hired are specifically chosen to accomplish this. All our vendors and contractors are licensed as required. We have been successfully running our family business for over 30 years and continue to strive for improvement on these goals.

• Q: What qualifications are needed for me to rent?

  A: A full description of our application qualifications and procedures can be found here on our Application Policies page.

• Q: How do I apply for a rental?

  A: The best way is to apply on-line. Instructions are here. An application and processing fee are required in advance from each applicant over the age of 18 before starting your application.

• Q: My application has been approved! What is the next step?

  A: Congratulations! One of our property managers will contact you and cover the next steps. The rental property must officially stay on the market until the lease is signed and the security deposit is submitted. Therefore, it is important that you work with us to quickly to complete these initial steps.

• Q: Who signs the lease agreement?

  A: All adults must sign the rental/lease agreement prior to receiving the keys. This includes all persons intending to reside at the property that are eighteen years or older no matter what relationships are involved.

• Q: Who holds the Security Deposit?

  A: The security deposit is held in a broker’s trust account that is monitored by the Bureau of Real Estate.

• Q: Will I need renter's insurance?

  A: Yes, it is a requirement to your lease and it is very important protection for you. Fortunately, renter’s insurance is quite inexpensive. Neither a property management nor a homeowner's insurance policy are designed by the insurance industry to cover residents’ personal losses or liability.
  
  Tenants are responsible for obtaining insurance for their private property to be covered in the event of fire, theft, or other types of loss.
  
  Renter's insurance also covers the resident's liability up to a set limit, if the damage was not intentional.
  
  Please consult with your insurance agent for specific details.
  
  Before we can give you the keys to your property, we will need to receive a copy of your policy. It is the tenant’s responsibility to renew their policy annually.

• Q: Can I pay my rent Online?

  A: Yes. Most all our residents pay electronically. It is easy and convenient. Here is where you will set up an online payment option.

• Q: How do I get help for maintenance at my home?

  A: For fastest service, please submit your maintenance request online.

• Q: What do I do in an emergency?

  A: If this occurs outside business hours, please call our emergency answering service at 805-379-5631. Our answering service will page the property manager on duty. The property manager will determine what steps are then needed.
  
  Please do not email or call your property manager or use the maintenance request form after hours if there is an emergency.
  
  Examples of emergencies are active water flooding, fire, or anything you believe to be dangerous to your heath that can’t wait until the next business day. For FIRE, GAS or Natural Disasters, call 911 First!